Terms & Conditions

Effective Date:

June 12, 2025
Welcome to 5 Brothers Exterior Cleaning (“we,” “our,” or “us”). By accessing or using our website at www.5brotherscleaning.com (the “Site”), scheduling services, or engaging with us in any way online, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Use of the Website

You agree to use our Site for lawful purposes only. You must not:
  • Use the Site in any way that violates local, state, or federal laws
  • Attempt to access or tamper with secure areas of the Site
  • Distribute viruses or harmful software
  • Impersonate any other individual or entity
  • Attempt to scrape, copy, or reuse content without permission
We reserve the right to suspend or terminate access if we believe you are violating these terms.

2. Service Eligibility & Availability

5 Brothers Exterior Cleaning operates in select counties in Middle Tennessee, including Rutherford, Williamson, and parts of Maury and Wilson. We reserve the right to accept or decline service requests based on location, service type, scope, or schedule availability5 Brothers (1).
We do not guarantee service availability in all areas, especially for residential clients outside our primary zones. Commercial work may be considered in broader regions on a case-by-case basis.

3. Quotes & Payment

We offer free, no-obligation quotes. Submitting a quote request does not constitute a contract or guarantee of service.
Payment terms will be clearly stated in your final service agreement. In general:
  • Residential services must be paid upon completion unless otherwise arranged
  • Commercial accounts may qualify for net terms, which will be disclosed in writing
  • Distribute viruses or harmful software
  • We accept major credit/debit cards, checks, and approved digital payment systems
  • Failure to pay may result in service delays or collection efforts

4. Cancellations & Rescheduling

We understand life happens. If you need to cancel or reschedule your appointment:
  • Please give at least 24 hours’ notice
  • Same-day cancellations may be subject to a rescheduling fee
  • Repeated last-minute changes may affect future booking priority
In cases of severe weather or unsafe conditions, we may need to reschedule. We’ll communicate quickly and reschedule at your earliest convenience.

5. Satisfaction Guarantee

We stand by the quality of our work. If you’re not satisfied, let us know within 48 hours of service. We’ll do our best to make it right—whether that means a follow-up cleaning or partial refund. However, we are not liable for issues that:
  • Are unrelated to our service scope
  • Stem from existing structural damage
  • Arise from misuse or neglect following our service
In cases of severe weather or unsafe conditions, we may need to reschedule. We’ll communicate quickly and reschedule at your earliest convenience.

6. Environmental Practices

We use eco-friendly, biodegradable products that are safe for pets, plants, and property. While we take every precaution, we ask that you:
  • Move fragile outdoor items before service
  • Alert us to areas with sensitive plants, electrical hazards, or drainage issues
In cases of severe weather or unsafe conditions, we may need to reschedule. We’ll communicate quickly and reschedule at your earliest convenience.

7. Intellectual Property

All content on this Site—including text, graphics, service descriptions, photos, and logos—is the intellectual property of 5 Brothers Exterior Cleaning or its content providers.
You may not reproduce, duplicate, copy, sell, or exploit any portion of the Site without our express written consent.

8. User-Submitted Content

If you leave reviews, submit contact forms, or interact with us online, you agree not to post anything:
  • False, defamatory, or misleading
  • Offensive, obscene, or discriminatory
  • In violation of someone else’s intellectual property
We may use your feedback (with first name and city only) in our marketing, unless you opt out in writing.

9. Third-Party Links

Our website may link to third-party websites or platforms. We are not responsible for the content, availability, or security of these external sites. Visiting them is at your own risk.
  • False, defamatory, or misleading
  • Offensive, obscene, or discriminatory
  • In violation of someone else’s intellectual property

10. Limitation of Liability

While we work hard to deliver top-quality service, 5 Brothers Exterior Cleaning will not be held liable for:
  • Indirect or consequential losses
  • Damage resulting from misuse or neglect of cleaned surfaces
  • Any personal property left unsecured on-site

11. Modifications

We may update these Terms from time to time to reflect changes in law, services, or operations. We encourage you to review this page periodically. Continuing to use the Site or book services after updates means you accept the new terms.

12. Contact Us

Have a question about these Terms? We’re happy to help.
Call us: 629-205-3833
Email: hello@5brotherscleaning.com
Mailing Address: PO Box 11341, Murfreesboro, TN 371295 Brothers (1)